Incidents | Tactic Systems Incidents reported on status page for Tactic Systems https://status.smtonline.co/ https://d1lppblt9t2x15.cloudfront.net/logos/93d1099393cff335c94367461aa04c77.png Incidents | Tactic Systems https://status.smtonline.co/ en Sales Manager Tool - Web App is down https://status.smtonline.co/incident/780464 Fri, 05 Dec 2025 09:12:40 -0000 https://status.smtonline.co/incident/780464#172a9101bba869b0dc66c1f6c1bc5122d62788d9b6e26f5194f4a2007995ed8d Sales Manager Tool - Web App recovered. Sales Manager Tool - Web App is down https://status.smtonline.co/incident/780464 Fri, 05 Dec 2025 09:01:20 -0000 https://status.smtonline.co/incident/780464#ef0f6fded122e12551030f820adddb35cb962ec52a4d7fca7f2776950298bbf8 Sales Manager Tool - Web App went down. Sales Manager Tool - Web App is down https://status.smtonline.co/incident/755499 Fri, 31 Oct 2025 21:37:59 -0000 https://status.smtonline.co/incident/755499#a0d9ebb8e9e7917b5c8e56b0ef358612d35ce6f2a470c8106f22099bbd0297a6 Sales Manager Tool - Web App recovered. Sales Manager Tool - Web App is down https://status.smtonline.co/incident/755499 Fri, 31 Oct 2025 21:15:10 -0000 https://status.smtonline.co/incident/755499#be5c916b50e9dc1419221b775ab9dab252d8b43889e6fb0fd2ba2b0c94a7f2f7 Sales Manager Tool - Web App went down. Sales Manager Tool - Web App is down https://status.smtonline.co/incident/734472 Mon, 29 Sep 2025 18:45:49 -0000 https://status.smtonline.co/incident/734472#1ec32314d7c6dd0f896b1cca9a0942333f4541f1545076d56f9e027c00c67f39 Sales Manager Tool - Web App recovered. Sales Manager Tool - Web App is down https://status.smtonline.co/incident/734472 Mon, 29 Sep 2025 18:30:06 -0000 https://status.smtonline.co/incident/734472#05e62d2196a8a6d25d85816b3585397c9bcf86cd0a4388f6d94c82f72ddf54b6 Sales Manager Tool - Web App went down. Load Balancer Problems https://status.smtonline.co/incident/732323 Thu, 25 Sep 2025 17:21:00 -0000 https://status.smtonline.co/incident/732323#b98b8e04b485ab01857d47426513427508cc034a30258682e0cb7ee6b4bdde20 We have resolved the issue with the load balancer. Load Balancer Problems https://status.smtonline.co/incident/732323 Thu, 25 Sep 2025 17:06:00 -0000 https://status.smtonline.co/incident/732323#09fc0395c7276fde2ac345eb309d3419d4f8fa26f21959f3b90b07707a262d26 Our cloud service provider is having problems routing traffic through the load balancer. They are working on a patch as of right now. DNS issues detected https://status.smtonline.co/incident/138683 Thu, 24 Nov 2022 02:12:00 -0000 https://status.smtonline.co/incident/138683#41c9baa97dcec48bd37fadf8bcf15ed03f01fde2f5e5332cfecc3ffa4288657a DNS servers were unreachable, the issue has been solved and DNS propagation was successful. DNS issues detected https://status.smtonline.co/incident/138683 Thu, 24 Nov 2022 01:34:00 -0000 https://status.smtonline.co/incident/138683#6b93e6be96064b04247d3330af3eaddf71a377497a9bcf366f2441aa77a9f7c8 DNS servers unreachable, team is working on resolving the issue with the 3rd party provider. Avast and AVG antivirus restricting access https://status.smtonline.co/incident/108200 Tue, 09 Aug 2022 18:31:00 -0000 https://status.smtonline.co/incident/108200#59a6c622e672991716d9593bfb1b73c126cbacd6ed5a49a7ded08f928e688a91 App service has been fully restored. We will keep monitoring for possibly affected users. Avast and AVG antivirus restricting access https://status.smtonline.co/incident/108200 Tue, 09 Aug 2022 18:22:00 -0000 https://status.smtonline.co/incident/108200#930629edd5a391b644c61366ff65c8591aaaceeb403408232cf02f7074c69f50 Avast and AVG have reported all apps inside our production server as malware. We are currently investigating and working with both AVAST and AVG to unblock access from their user base. AWS has aknowledged this is a False-Positive